Returns & Exchanges

Due to the perishable nature of our sweets, we strive to ensure every order arrives in perfect condition. If you receive damaged or incorrect treats, please contact us within 14 days for a full refund or replacement.

Return Process

• 1.
  Check Your Order

  Inspect your candy upon arrival to ensure everything is fresh and the packaging is intact.

• 2.
  Contact Support

  Email our sugar experts at support@candystore.com with your order number and photos of any issues.

• 3.
  Receive Authorization

  Our team will review your request within 48 hours and provide a return authorization code if applicable.

• 4.
  Get Your Refund

  Once approved, we will process your refund or ship out a fresh batch of treats to your doorstep immediately.